Changes between Version 25 and Version 26 of WebsiteWireframes

Timestamp:

Apr 11, 2007, 1:34:51 PM (17 years ago)

Author:

doconnor

Comment:

Thoughts about the support section

WebsiteWireframes

@@ -128 +128 @@
  * Other questions/comments?
 
+>>[wiki:doconnor]:
+ * Is there any chance of not calling it 'support'? My mum wouldn't know what support is; she knows what "get help" does.
+ * If I was a new user, I'd be unhappy with what's in the wire frame for this section.
+   * I've probably got something wrong.
+   * I don't want to be told to RTFM or have to join a mailing list. I just want it fixed.
+   * I've probably got the same problem as many other users, but don't know it.
+     * If I don't know how to describe what's wrong, how does search help me?
+   * I need to be given a fast, quick resource to find the top 10 most frequent problems.
+     * Less of the wireframe, more of http://www.mozilla.com/en-US/support/ 
+     * Headings / problems in 28pt font; and big, clear friendly walk throughs on fixing them.
+       * Duplicate some of the FAQ here if you need.
+   * If my problem is less common, then my fallback should be search; then mailing lists; forums irc; etc;
+     * These items should be minimised in importance in the layout (say, in a sidebar; or in the lower 50% of the page)
+     * That way, it's still fairly easy to find them, but it's not what I try to use first
+
+
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